← Home
Support
We're here to help
Have a question, found a bug, or need a hand with your account? Reach out and we'll get back to you.
Frequently asked questions
What is Poker Memo?
Poker Memo is an iOS app for recording your poker hands and reviewing them. It computes exact equity, outs and pot odds, offers a 13×13 range matrix, and provides AI-powered analysis of your decisions. It is a study and record-keeping tool — it does not involve real-money gambling or betting.
How do AI credits work?
AI analysis uses credits. Free accounts include a small number of credits. A Pro subscription includes a monthly allowance of credits, and you can also buy additional credit packs. A standard hand analysis costs 1 credit; a range-based analysis costs 2 credits.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. You can manage or cancel anytime in iOS Settings → your name → Subscriptions, or from the manage-subscription link inside the app. Canceling stops future renewals; you keep Pro until the end of the current period.
How do I delete my account and data?
In the app, go to Settings and choose "Delete account". This permanently removes your account and all associated data (sessions, hands, analyses and credits). Note that deleting your account does not cancel an active App Store subscription — please cancel that separately in iOS Settings.
Is my data private?
Your hands are stored to your account and synced securely across your devices. We don't sell your data. For details on what we collect and how it's used, see our Privacy Policy.
Does the AI send my hands to a third party?
When you request an AI analysis, the relevant hand data is sent to a third-party AI provider to generate the analysis. This only happens when you choose to run an analysis. See our Privacy Policy for more.